Shipping
What countries do you deliver to?
We currently deliver across Slovakia, Czech Republic, and most European Union countries.
How long does shipping take?
Slovakia & Czech Republic: 2–3 business days.
European Union: 4–5 business days.
How much does shipping cost?
Slovakia & Czech Republic: €5 (free over €100).
European Union: €8 (free over €100).
Which delivery companies do you use?
We work with GLS (Slovakia and Czech Republic) and FedEx (European Union).
How can I track my order?
After dispatch, you will receive a tracking number via email.
Returns
Can I return my order?
Yes! You can return goods within 60 days without giving a reason.
How do I return a product?
Simply fill out the return form you received, pack the product securely, and send it to our return address.
Where do I send returned goods?
T-Tatra s.r.o., Štefánikova 38, 053 04 Spišské Podhradie, Slovakia – EU.
Who covers the return shipping cost?
Return shipping costs are paid by the customer unless otherwise agreed.
Products
What materials are used in your wall art?
Our wall art is crafted from wood, moss imitation, HDF board, glass, and energy-efficient LED lights.
Does the moss wall art require watering or maintenance?
No, it stays fresh-looking without any watering or maintenance needed.
Do luminous (LED) artworks require plugging in?
Yes, luminous artworks need to be plugged into a standard socket.
Can I order a custom design?
Absolutely! We can create personalized designs based on your ideas.
Are the LED lights safe and energy-efficient?
Yes, we use safe, energy-saving LED lights that are long-lasting and low on power consumption.